Solutions

Kolab Systems provides professional services and warranties around your Kolab Groupware Solution. Through our network of partners and integrators the customers of Kolab Systems have access to local service structures backed by the highest possible level of competency. Offerings of Kolab Systems include:

Certified Kolab

Certified Kolab is the primary offering of Kolab Systems geared towards the needs of all users of the Kolab Groupware Solution through a flexible set of Service Level Agreements (SLA). Certified Kolab is the Kolab Groupware Solution with professional testing, quality assurance, warranties and integration - including the full freedom and flexibility to the user also provided by the community edition. All offers of Certified Kolab include

Access to one Certified Kolab packaging stream of your choice for one of the supported platforms, including updates for three years;
A Service Level Agreement of your choice, valid for one year without automatic renewals;

Service Level Agreements

Besides providing consultancy services for entirely self-supported installations, Kolab Systems provides a set of different Service Level Agreements (SLA) as part of its Certified Kolab offering. These SLA are designed to match a variety of needs from installations that are almost entirely self-supported by the customer, to fullest support with very short response times for large mission-critical installallations. Customers have a wide range of options to choose from:

guaranteed response times between 72 hours and 1 hour based on your SLA;
support via web page, email, or phone (for some SLA);
best reasonable effort override priority resolution of all incidents classified as critical by Kolab Systems support staff, e.g. security hot-fixes;
24/7 response available to Kolab Plus Premium Support customers;
different levels of corporate excess or full coverage of functional issues;
rebates on feature requests;
better rates on support outside the covered scope;

Services

Kolab Systems is your expert partner if you seek improvement and development for Kolab or integration of a third party solution with Kolab. We will work with our technology partners and the community to provide you with a sustainable solution for which we will often choose to provide ongoing support, depending on the nature of the project.

Kolab Training & Certification

Training for Kolab administrators, support engineers or users either directly or through partners. Successful training or independently gained knowledge can be certified in one of the three levels of Kolab Certification:

Certified Kolab Professional
For IT professionals working at a partner, customer or independently to deploy Kolab Groupware Solutions that are optimized to a particular customer's needs.
Certified Kolab Support Engineer
For first level support personnel and in-house support desk staff. Includes user Certified Kolab User certification.
Certified Kolab User
For users of the Kolab Groupware Solution. Tests basic knowledge about various Kolab Groupware Clients and best practice work-flows, among others.

Title

Certified Kolab

Service Level Agreements

Services

Kolab Training & Certification