Kolab Pricing
Certified Kolab is a software subscription with an additional Service Level Agreement (SLA) containing a variety of optional components.
The following prices are provided in Swiss Franc (CHF), Please note that the official price lists in Swiss Franc (CHF), EUR (for the Euro Zone), and GBP (for the UK and Northern Ireland) are authoritative. Additional pricing and offers in CHF, EUR, USD, GBP available upon request. Please contact your local Kolab Systems partner for your individualized quote or special offers.
Software Subscription
|
Certified Kolab Server (includes web client, sieve filtering, email, spam & virus filter) Certified Kolab Server @ School |
8 CHF per named user or 1 CHF per student / pupil |
|
Certified Kolab Server - ActiveSync |
4 CHF per named user |
|
Certified Kolab Client |
16 CHF per named user |
|
Certified Kolab: SyncKolab for Mozilla Thunderbird & Lightning |
9 CHF per named user |
|
Microsoft Outlook Connectors |
per named user pricing provided by vendor |
- Pricing is per year
- Minimum purchase is 50 named users for the server
- Educational, public sector and charity rebates are available upon request on everything except the student price for server users.
- Volume rebatess apply automatically.
Service Level Agreement (SLA)
The basic Service Level Agreement is priced yearly and includes a two business day response guarantee and 20% Rate Reduction for issue resolution. Customers of Certified Kolab with SLA also get a 30% introductory rebate on consultancy & migration support from Kolab Systems.
|
Base SLA |
1.4 CHF per named user |
|
|---|---|---|
|
Response times upgrade |
1 business day |
37,500 CHF flat |
|
4 business hours |
14,999 CHF flat |
|
|
24/7/4 |
62,999 CHF flat |
|
|
24/7/1 |
110,999.00 CHF flat |
|
|
Rate Reduction |
-20% (to 60%) |
4 CHF per named user |
|
-60% (to 40%) |
8 CHF per named user |
|
|
-80% (to 0%) |
upon request |
|
|
Development Priority |
20% Feature request bonus |
3 CHF per named user |
|
30% Feature request bonus |
4 CHF per named user |
|
|
Technical Account Manager |
Manager availability override |
37,500 CHF flat, per engineer |
Volume Discounts
On all per user prices, the following volume discounts apply strictly per number of users within that group. Your Kolab Systems partner will gladly provide you with the applicable numbers for your deployment.
|
Named users |
Discount |
|---|---|
|
100 - 199 |
10% |
|
200 - 499 |
15% |
|
500 - 999 |
20% |
|
1,000 - 9,999 |
25% |
|
10,000 - 19,999 |
30% |
|
20,000 - 29,999 |
35% |
|
30,000 - 49,999 |
40% |
|
50,000 - 99,999 |
50% |
|
100,000 - 249,999 |
55% |
|
250,000 and above |
60% |
For even larger number of users individual discounting can be requested.
Public sector, charity & education
On all Software Subscription & Service Level Agreement pricing with the exception of the Certified Kolab Server @ School offer for students & pupils, a 20% discount is available.
This discount does not apply to issue resolution rates, which are solely determined by the Rate Reduction applicable due to the SLA purchased.
Ticket Resolution
For users without SLA and access to the ticketing system, support can be provided upon availability and with no guarantee for response times or resolution.
Urgent requests will be invoiced at 150% the standard rate in such cases.
For customers with valid SLA, the following rates provide the base rates against which the Rate Reduction is applied.
|
per hour |
per day |
|
|---|---|---|
|
Technical Issues (ITIL 1 & 2) |
250 CHF |
1,800 CHF |
|
Procedural Issues (ITIL 3 & 4) |
190 CHF |
1,350 CHF |
Ticket Contingents
Issue resolution can also be included in the form of a contingent per month/quarter/year upon agreement. This allows treating your support contingent very much like a bank account which accumulates time and can even go into overdraft for short times, combining guaranteed immediate resolution with plannable pricing.
Request an estimate or offer
Please contact your Kolab Systems partner for an estimate or offer. Alternatively, you can request an offer from Kolab Systems online or by email.